Articles
Practical guides for modern revenue teams
Honest writing on lead scoring, pipeline hygiene, sales automation, customer retention, outreach, and the messy realities of building a relationship-first sales motion that actually works.
2 articles
Customer Success7 min read
The Sales-to-Success Handoff That Keeps the Deal Sold
You can win the deal and still lose the customer in the first thirty days. Here is how to run the handoff between sales and onboarding so nothing — and no context — gets dropped.
Paul HittJun 9, 2026
Customer Success7 min read
Customer Retention That Compounds
Acquisition gets the headlines, but retention builds the business. Five interventions that move net revenue retention.
Paul HittMar 20, 2026